September 17, 2019 Humanoid robots & natural language programming
Today, Pepper the humanoid robot started serving ice cream to customers at a new retail store in Federation Square, Melbourne. There are no humans behind the counter; Pepper is able to converse with customers, complete tasks and process orders with…Read more
August 19, 2019 Talking to bots: What is conversation design?
According to Invesp, by 2020 85% of all customer interactions will be handled without a human agent. Whether you’re chatting to Jetstar’s Jess via Facebook about the cheapest flights to Bali, asking Siri to call Mum or ordering a pizza…Read more